Clinical Policies

Accepted methods of payments
We accept cash, Debit, Visa, Mastercard, and New Image gift certificates (spa services only). If you intend to pay through your insurance, please contact us ahead of time.

Pricing & fee schedule

Please confirm prices with our reservationists while booking your appointment. Prices are subject to change without notice. In certain instances, our fee schedule may change before our website does.

Gift certificate information

To purchase a gift certificate, call or visit us. Certificates must be presented at the time of redemption. A spa credit will be issued in lieu of a cash refund for gift certificates, services or products purchased. This return policy applies only to unopened and unused product.

Return policy for products purchased

Returns must be made within 14 days of purchase date in it's original package. No refunds. Returns are for credit only.

Hours of operation

We're open during standard operating hours to better serve you, but please call us to book an appointment first.
(Drop-in services are not available.)

Reservation information

We require a minimum of 24 hours' notice for cancellation of treatments. Clients must call the clinic to cancel appointments (sorry, but we don't accept email cancellations). Missed appointments may be charged a cancellation fee.

Arriving for & extending your appointment

Please arrive at least 15 minutes before your appointment to ensure a full treatment session; please note that we may not be able to extend treatment sessions that start after the scheduled appointment time.

Other spa information:

1. To ensure a serene environment in our spa, please turn off your cell phone and beeper/pager upon arrival.
2. Services may be denied at the discretion of management.
3. We recommend against bringing valuables to the clinic. New Image Cosmetic and Medical Centre is not responsible for lost or stolen items.

If you have health or medical conditions

Please alert your medical esthetician or Dr. Lorne Poon before beginning treatment if you:

1. Are pregnant
2. Have muscle or joint injuries
3. Are using Retin-A, Accutane or any photosensitizing or keratolytic medications
4. Have had recent laser or plastic surgery

Any of the above conditions may affect our ability to perform your requested treatment.

During your treatment if you feel any discomfort or would like special attention on a particular area, please let us know. The best treatments will come from honest communication with your therapist.