Accepted Methods of Payment

We accept cash, Debit, Visa, MasterCard, Medi-card, and New Image gift certificates (spa services only). If you intend to pay through your insurance, please contact us ahead of time.

Cancellation Policy

Please ensure you provide us with 24 hours notice to avoid being charged a $50 cancellation fee. 

Gift Certificate Information

To purchase a gift certificate, call or visit us. Certificates must be presented at the time of redemption. A spa credit will be issued in lieu of a cash refund for gift certificates, services or products purchased. This return policy applies only to unopened and unused product.

Return Policy for Purchased Products

 No returns on products or service rendered.

Hours of Operation

We're open during standard operating hours to better serve you, but please call us to book an appointment first. 

Monday - Friday open 9:00AM - 6:00PM

Saturday - open 10:00AM - 3:00PM

Closed Stat Holidays and Sundays

Reservation Information

We require a minimum of 24 hours' notice for cancellation of treatments. Clients must call the clinic to cancel appointments (sorry, but we don't accept email cancellations). Missed appointments may be charged a cancellation fee.

Other Spa Information:

 - Please arrive at least 15 minutes before your appointment to ensure a full treatment session; please note that we may not be able to extend treatment sessions that start after the scheduled appointment time.
 - To ensure a serene environment in our spa, please turn off your cell phone and beeper/pager upon arrival.
 - Services may be denied at the discretion of management.
 - We recommend against bringing valuables to the clinic. New Image Cosmetic and Medical Centre is not responsible for lost or stolen items.
 - As the spa is a place of relaxation for our guests; children under 16 are not permitted.

If you have health or medical conditions, or any of the following applies to you, please alert your medical esthetician or Dr. Lorne Poon before beginning treatment:

 - Are pregnant
 - Have muscle or joint injuries
 - Are using Retin-A, Accutane or any photosensitizing or keratolytic medications
 - Have had recent laser or plastic surgery

*Any of the above conditions may affect our ability to perform your requested treatment.
*Gratuities are not included in the treatment price. A Gratuity of 15%-20% is typical.